Job description
About This Job
Patient Access Representative: On behalf of our healthcare client, Procom is searching for a Patient Access Representative for a 6-month contract role. This position is onsite at our client’s Chicago, Illinois office. Patient Access Representative - Job Description: The Patient Access Representative role involves ensuring seamless patient access to healthcare services while maintaining high standards of customer service and patient confidentiality. The role is integral to fostering a positive first impression of the healthcare organization and involves collaboration with various hospital departments to facilitate patient scheduling and registration. Patient Access Representative - Responsibilities: • Consistently practice Patients First philosophy and adhere to high standards of customer service. • Respond to questions and concerns, forwarding issues to Team Lead or Operations Coordinator as necessary. • Maintain patient confidentiality per HIPAA regulations. • Correctly identify and collect patient demographic information. • Interact with hospital departments and physicians' offices to schedule and direct patients. • Perform medical necessity checks and communicate options to patients. • Inform patients of financial account issues and complete out-of-pocket estimations. • Provide training and education as needed. • Manage work schedule efficiently, completing tasks on time. • Participate in Quality Assurance reviews and use effective service recovery skills. Patient Access Representative - Mandatory Skills: • High School diploma or equivalent. • 2-3 years of customer service or medical office experience. • Excellent interpersonal, verbal, and written communication skills. • Proficiency in computer data-entry/typing. • Ability to read, write, and communicate effectively in English. • Customer service oriented. • Excellent organizational, time management, analytical, and problem-solving skills. Patient Access Representative – Nice-to-Have Skills: • Additional education. • Additional language skills. • Healthcare finance and/or healthcare insurance experience. • Knowledge and experience in a healthcare setting, especially patient scheduling and/or registration. Patient Access Representative – Assignment Length: This is a 6-month contract position. Patient Access Representative - Start Date: ASAP. Patient Access Representative - Assignment Location: Chicago, Illinois, onsite.
Position Name
Patient Access Representative