About This Job

Senior CRM Project Manager / Dynamics 365 CRM On behalf of our client client, Procom is searching for a Senior CRM Project Manager / Dynamics 365 CRM for a 12-month role. This position is a hybrid position with 1 day onsite at our client’s Toronto, Ontario office.

Senior CRM Project Manager / Dynamics 365 CRM - Job Description: Our client is undertaking a strategic modernization of its Microsoft Dynamics 365 CRM platform, including migration to the latest Dynamics 365 Cloud environment. This project involves overseeing multiple phases and go-live releases while ensuring strong stakeholder engagement and organizational adoption.

Senior CRM Project Manager / Dynamics 365 CRM - Responsibilities: • Lead end-to-end planning, governance, and execution of the CRM modernization program. • Manage a multi-phase transformation roadmap with three planned production go-live releases. • Develop and maintain project plans, timelines, budgets, RAID logs, status reports, and executive dashboards. • Coordinate program activities across business, technical, vendor, and executive stakeholder groups. • Facilitate steering committee meetings and executive governance forums. • Manage risks, issues, dependencies, escalation paths, and change requests. • Oversee CRM migration activities including data conversion, integration, testing, deployment, and post-go-live stabilization.

Senior CRM Project Manager / Dynamics 365 CRM - Mandatory Skills: • 10+ years of Project or Program Management experience. • 5+ years leading CRM implementation, migration, or modernization initiatives. • Demonstrated experience managing large-scale enterprise software transformation programs. • Experience leading Dynamics 365 CRM, Salesforce, or enterprise CRM transformation initiatives. • Strong executive presence and communication skills. • Proven stakeholder management experience across executive, business, and technical audiences. • Experience managing third-party vendors, implementation partners, and consulting organizations.

Senior CRM Project Manager / Dynamics 365 CRM – Nice-to-Have Skills: • Experience leading Microsoft Dynamics 365 CRM migrations and cloud modernization programs. • Experience with Salesforce, HubSpot, or other enterprise CRM platforms. • Healthcare, regulatory, public-sector, association, or not-for-profit sector experience. • Experience working within membership-based organizations. • Prosci or similar Change Management certification.

Senior CRM Project Manager / Dynamics 365 CRM – Assignment Length: This is a 12-month contract position.

Senior CRM Project Manager / Dynamics 365 CRM - Start Date: ASAP.

Senior CRM Project Manager / Dynamics 365 CRM - Assignment Location: Toronto, Ontario, Canada. This is a hybrid role requiring onsite presence approximately once per week.

Position Name

Senior CRM Project Manager / Dynamics 365 CRM