About This Job

Solutions Designer – CRM Senior: On behalf of our public sector client, Procom is searching for a Solutions Designer – CRM Senior for a 6-month role with an option to extend for up to an additional 6 months. This position is a hybrid position with 3 days onsite at our client’s Toronto office.

Solutions Designer – CRM Senior - Job Description: The project involves configuring and deploying Salesforce Experience Cloud components to support a redesigned 311 interface. The role requires integrating Experience Cloud with Service Cloud backend processes and developing frontend components and user interaction flows.

Solutions Designer – CRM Senior - Responsibilities: • Configure and deploy Salesforce Experience Cloud components supporting the redesigned 311 interface • Develop frontend components and user interaction flows, including forms and service request journeys • Integrate Experience Cloud with Service Cloud backend processes • Configure user authentication, security, and access models • Provide technical design documentation, including solution architecture inputs and configuration and development artifacts • Support unit, integration, and system testing activities, including issue identification and resolution • Prepare deployment packages and support go-live activities • Provide post-launch support and stabilization • Deliver knowledge transfer documentation and handover to City teams

Solutions Designer – CRM Senior - Mandatory Skills: • Minimum of 10+ years of experience in large project environments within government or large private sector organizations • Minimum 5+ years of experience using Salesforce technologies, including Visualforce, Apex classes, APIs, and Lightning Web Components • Salesforce Platform Developer and/or Platform App Builder certification • Experience integrating Salesforce with business systems using data integration tools • Experience implementing Salesforce Clouds such as Sales Cloud, Service Cloud, etc. • Strong IT knowledge with an understanding of cybersecurity principles • Excellent written and verbal communication skills

Solutions Designer – CRM Senior – Nice-to-Have Skills: • Additional Salesforce certifications • Experience working with CI/CD pipelines and release management practices • Strong understanding of Salesforce security and data privacy controls • Experience in multi-environment deployments • Ability to work independently and collaboratively within cross-functional teams

Solutions Designer – CRM Senior – Assignment Length: This is a contract position for approximately 6 months, with an option to extend for up to an additional 6 months.

Solutions Designer – CRM Senior - Start Date: ASAP

Solutions Designer – CRM Senior - Assignment Location: Toronto, Ontario, Canada with a hybrid work arrangement requiring 3 days in the office.

Position Name

Solutions Designer – CRM Senior